Data Privacy Policy

Introduction

At MISIO Digital, we are committed to protecting the privacy and security of our clients, partners, and website visitors. This Data Privacy ​Policy outlines how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation ​(GDPR) and other applicable UK data protection laws.

1. Who We Are

We are MISIO Digital, a marketing agency based in the United Kingdom. For the purposes of the GDPR, we act as both a Data Controller and ​Data Processor, depending on the nature of our relationship with you.

2. What Information We Collect

We may collect and process the following types of personal data:

- Personal Identification Information: Name, email address, phone number, postal address, job title, and company details.

- Business Information: Company name, industry, and preferences related to your marketing objectives.

- Website Usage Data: IP addresses, browser type, pages visited, and time spent on our website (collected via cookies and similar ​technologies).

- Communications Data: Emails, phone call details, and other forms of communication with us.

- Marketing Preferences: Information on your marketing preferences and engagement history with our campaigns.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

- To Provide Services: To deliver marketing services you request, including campaign management, content creation, and advertising services.

- Client Communication: To communicate with you regarding ongoing projects, updates, and services.

- Marketing and Promotions: To send you marketing materials, newsletters, or promotional offers (if you have consented to this).

- Improving Services: To analyse website traffic, improve user experience, and enhance the effectiveness of our marketing campaigns.

- Legal Compliance: To comply with legal obligations, such as record-keeping or responding to lawful requests from public authorities.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

- Contractual Obligation: To fulfil the terms of a contract with you or provide the services you’ve requested.

- Legitimate Interest: To enhance our services, improve client satisfaction, and grow our business.

- Consent: Where required, we rely on your explicit consent for marketing communications.

- Legal Obligation: To comply with legal and regulatory requirements.

5. How We Share Your Data

We will never sell your personal data. We may share your information with:

- Third-Party Service Providers: Such as analytics platforms, CRM systems, email marketing tools, and cloud storage providers to support our ​business operations.

- Business Partners: When working collaboratively on marketing projects, but only with your consent.

- Legal Authorities: If required to comply with legal obligations or to protect our legal rights.

Any third parties we engage will only process your personal data under our instructions and in compliance with this policy and applicable ​data protection laws.

6. Legitimate Interests for Processing Business Contact Information

  • Purpose of Processing: MISIO processes business contact information, including names, business email addresses, business telephone ​numbers, and job titles, of current, past, and prospective business contacts and partners. The processing activities include communication, ​network and relationship management, and business development.

  • Assessment of Legitimate Interests: MISIO has conducted a careful assessment to ensure that the processing of business contact ​information is necessary for its legitimate business interests, which include:

    • Maintaining and enhancing relationships with existing business contacts and partners.

    • Establishing new business relationships and opportunities.

    • Efficiently managing and executing communication strategies.

    • Ensuring network security and information systems integrity.

  • The processing does not involve sensitive personal data and is confined to the necessary minimum to achieve the aforementioned ​purposes.

  • Safeguards and Mitigation Measures: To protect the rights and interests of data subjects, MISIO implements robust technical and ​organisational measures, including data minimisation, limited access, and security protocols appropriate to the nature of the data being ​processed. MISIO also ensures transparency and provides data subjects with the ability to object to the processing based on legitimate ​interests, under which circumstances MISIO will reassess the balance of interests involved.

  • Right to Object: Data subjects have the right to object to the processing of their personal data based on legitimate interests at any time. ​Upon receiving an objection, MISIO will cease processing unless it demonstrates compelling legitimate grounds for the processing which ​override the interests, rights, and freedoms of the individual, or for the establishment, exercise, or defence of legal claims.

7. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. We periodically ​review our data retention policies and securely dispose of personal data that is no longer needed.

8. Your Rights

Under the GDPR, you have the following rights:

- Right to Access: Request a copy of your personal data we hold.

- Right to Rectification: Correct inaccurate or incomplete personal data.

- Right to Erasure: Request the deletion of your personal data under certain circumstances.

- Right to Restrict Processing: Limit the processing of your data under certain conditions.

- Right to Data Portability: Request the transfer of your data to another organisation in a structured format.

- Right to Object: Object to the processing of your data for direct marketing or legitimate interests.

- Right to Withdraw Consent: Withdraw consent for data processing at any time, where applicable.

To exercise these rights, please contact us at dataprivacy@misiodigital.com or write to ‘Unit 3 Woodgrove Farm, Fulbrook Hill, Fulbrook, ​Oxfordshire, United Kingdom, OX18 4BH.’ We will respond to your request within one month as required by law.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

However, please note that no data transmission over the internet is completely secure. We cannot guarantee the absolute security of any ​data you share with us electronically.

10. Changes to This Policy

We may update this Data Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to ​review this page periodically to stay informed about how we protect your data.

11. Contact Information

If you have any questions, concerns, or complaints about this Data Privacy Policy or our data practices, please contact us at:

- Email: enquiries@misiodigital.com

- Address: Unit 3 Woodgrove Farm, Fulbrook Hill, Fulbrook, Oxfordshire, United Kingdom, OX18 4BH

12. Effective Date

This privacy policy was last updated on 23 September 2024.